DAB PUMPS SOUTH AFRICA strives to offer customers the best service possible by making considerable efforts and investments in our Policies, Procedures, and Processes to improve our Management  Systems and our customers’ experience. Abandoned customer goods, with specific reference to products, brought in for repairs, have become an increasing problem for DAB PUMPS. DAB PUMPS has implemented this “Abandoned Product” Policy to highlight the steps we will take should customer products be abandoned on our sites.

Our “Abandoned Product” Policy means if a customer’s product e.g. a pump is brought to one of our Workshops for repair, and is “abandoned” by the customer for a period of 40 (forty) days (from the date DAB PUMPS issues a quotation), DAB PUMPS will recycle, or otherwise dispose of or sell the item as a loss recovery measure, to recover the cost of repairs carried out, labour time already spent on the equipment, and storage costs. “Abandoned” in this instance means that DAB PUMPS will make every reasonable best effort to contact the customer by telephone, letter, and email (where such methods of contact are available) during the 40 (forty)  day period, and if after this time, we have received no response from the customer regarding the item we will implement this “Abandoned Product” Policy and Procedure. Adequate information regarding this Policy will be made available for our customers and a copy can be viewed by downloading the policy by clicking on the attachment below